Shipping, Cancellation, Return, Exchange and Refund policy

At My Milestones, we are committed to delivering high-quality products crafted with care and attention to detail. Please read our policy carefully before placing an order.

• All orders are processed within 1-2 working days, subject to product availability.
• In case of non-availability of any product, our customer care team will inform you of the expected dispatch timeline.
• If the product can not be dispatched within 7 days of the order date, we will refund the full amount.
• Orders are shipped through our trusted courier partners and delivery timelines may vary depending on the destination.
• Shipping charges, if applicable, will be displayed at checkout before payment.
• Once your order is shipped, tracking details will be shared to help you monitor the delivery status.
• Orders ₹999 and above: Free shipping.
• Orders below ₹999: A flat shipping charge of ₹80 will be applicable.

• Orders can be cancelled only before they are dispatched from our warehouse.
• To cancel an order, please contact us immediately at care@mymilestones.in or call 022-49701005.
• Once the order has been dispatched, cancellation requests cannot be accepted.
• Partial cancellation of an order is not permitted.
• Upon successful cancellation, the refund will be processed to the original payment method.

Due to the hygiene, safety, and sensitive nature of baby and kids' products, we do not accept returns once a product has been sold and delivered.

Please ensure that you review product details, sizing information, and specifications carefully before placing your order.

We understand that an exchange may occasionally be required. Exchange requests may be considered on a case-by-case basis, subject to approval. 

To request an exchange, please email us at care@mymilestones.in with your order number and details of the exchange request.

• Exchange requests must be raised within 3 days of receiving the order.
• The product must be unused, unwashed, and returned with all original tags, packaging, and accessories intact.
• All courier and shipping charges associated with the exchange will be borne by the customer.
• Exchange approval is at the sole discretion of My Milestones.
• Products purchased during clearance sales, special promotions, or marked as non-exchangeable may not be eligible for exchange.

For hygiene and safety reasons, the following categories are not eligible for exchange:

• Muslin Swaddles
• Muslin Blankets
• Baby Towels
• Infant Essentials Clothing Gift Sets
• Any other intimate or hygiene-sensitive products as determined by My Milestones

If you receive:

• A damaged product
• A defective product
• An incorrect product

Please notify us within 3 days of receiving your order by emailing care@mymilestones.in with:

• Order number
• Product images
• Images of the outer packaging (mandatory in case of transit damage)
• Description of the issue

Upon verification, we will provide instructions for resolution, which may include replacement, exchange, or refund, as deemed appropriate. In all these cases, the product must be unused, unwashed, and returned with all original tags, packaging, and accessories intact.

Refund Policy

Refunds will only be considered in the following cases:

• Product received in damaged condition
• Manufacturing defect
• Incorrect product supplied
• Order cancelled before dispatch

Once the claim is approved and verified, the refund will be processed within a reasonable timeframe.

My Milestones reserves the right to inspect and verify all claims before approving any refund, replacement, or exchange request. In all these cases, the product must be unused, unwashed, and returned with all original tags, packaging, and accessories intact.

For any questions regarding shipping, cancellations, exchanges, returns, or refunds, please contact:

My Milestones Customer Care

Email: care@mymilestones.in

Phone: 022-49701005